How long does it take to process the order?
Orders are processed within 1-2 working days. For back ordered items, we will get in touch with you by phone/email to give you the expected delivery date. Some of our items are made to order and we will communicate that with you as soon as you’ve placed your order
How do I track my order status?
You will be notified through email once the order has been dispatched. You can then track your order using the AWB number on our logistics partners’ websites.
What is the estimated delivery time?
The standard delivery time is 5-7 working days via air/surface through our logistics partners. However, it may take longer due to the prevailing circumstances, for e.g., the current pandemic. In case you are in a hurry, call us or send us an email at admin@jcmoto.in or call us (+91 98206 02435) during business hours (10:00 to 18:00, Monday to Friday) for expected delivery timelines to your area.
What should I do if the shipment is damaged?
If you receive a damaged shipment with missing items, please do not accept the package and contact us immediately to report the issue. Take pictures of the consignment, make a note of the damage and/or missing items on the AWB/paper, and get the delivery person to sign off on the same. This is necessary to raise a request for replacement/reimbursement from the logistics partner. Once we receive the pictures, and the scan of the signed AWB/paper mentioning the damage and/or missing items, we will dispatch the replacement to you and settle the claim directly with our logistics partner.
What should I do if I receive the wrong product?
In case you received the wrong product or an item that you did not order for, please email at admin@jcmoto.in or call us (+91 98206 02435) during business hours (10:00 to 18:00, Monday to Friday) and we will arrange a pickup through our logistics partners. Your replacement shipment will be on its way as soon as possible.
Please note that our policies might change. We will have the latest policy on our website, and we request you to refer to the same.
What should I do if I want to return an item?
If for any reason, you feel that the purchase you have made with us does not meet your needs, we will assist you with a prompt refund or exchange. Email or call us on the procedure for processing your return. Returns will not be accepted unless the same has been communicated to us through email or a call.
Am I eligible for a return?
Yes, if the items that you wish to return, for a refund or exchange, are in new/unused condition and include original product packaging with all the price/care/warranty tags. Please note that the original shipping charges are non-refundable. The cost of returning the goods will be borne by the customer.
How long do I have?
All returns for exchange or refund must be made within 3 days from the date of delivery of the shipment.
Which items are not eligible for a return or exchange?
1.Returns on items purchased under promotions/special deals will not be accepted, unless otherwise specified.
2.Products that have been customized for you cannot be returned.
3.You cannot return used or damaged products, unless they are covered by warranty and the same has been specifically discussed with us over email or phone call.
How soon will I get my refund?
Refunds will be made within 5 business days after inspection of the returned items at our warehouse to the same mode of payment used at time of ordering.
What should I do for an exchange?
In case you opt for an exchange, you can pick any item/s for an equivalent amount excluding shipping. A reshipment fee will be charged for the item you choose.